Customer Service Representative

Peoples Bank & Trust Co. has an opening for FT Customer Service Representative at the main Troy, MO location.   Please see attached job description for duties and responsibilities. Please note this position does require working every third weekend.

JOB TITLE: Customer Service Rep.

DATE: February 2023

DEPARTMENT: Accounting

REPORTS TO: Accounting Manager

STATUS: Non-Exempt

To be considered for this position, please complete a PBT application.


  • Have a solid understanding of the working principles of banks and financial institutions and a sound knowledge of PBT’s established policies and procedures, including BSA.

  • Must be able to operate a computer, calculator, and various other office equipment

  • Have excellent communication skills and customer service skills.

  • Requires the ability to handle multiple projects and priorities in a fast-paced environment.

  • Must be able to work independently with little or no supervision.


Provides prompt, efficient, and excellent customer service to customers over the phone. Be knowledgeable of our banking services and recognize customers’ needs with appropriate suggestions concerning bank services


Weeks without weekend
Monday--Friday            8:00 am - 4:00 pm

Weeks with weekend
Monday--Thursday        8:00 am - 3:30 pm
Friday                            8:00 am - 6:00 pm
Saturday                        8:30 am - noon

Schedules are subject to change depending on the needs of the bank. 


  • Answer phone politely and in a timely manner.

  • Assist customers with a variety of requests including but not limited to account balances, assist with ordering checks, questions concerning direct deposits, stop payments, increase limits on debit cards, transfer of funds, to bank operating hours, etc.

  • Complete reports that monitor customers assisted and in what request.

  • Perform other tasks/duties as requested by Supervisor as they relate to the Bank and its functions.


Requires a high school education or equivalent work experience that demonstrates


Manual dexterity is required. Ability to sit, stand, bend, walk, stairs, some light lifting. Must be able to operate office machines.

External applicants should submit a PB&T Application to HR by Friday, February 17, 2023.

Peoples Bank & Trust Co. is an Equal Opportunity Employer. All qualified applicants

will receive consideration for employment without regard to race, color, religion, sex,

sexual orientation, gender identity, national origin, or protected veteran status and will

not be discriminated against on the basis of disability.

Additional Info

Job Type : Full-Time

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