Deposit Operations Specialist

DEPOSIT OPERATIONS SPECIALIST (Debit Cards)

Job Title: Deposit Operations Specialist
Company Job Code: OM
FLSA Status: Non-Exempt
Division/Department: Deposit Operations
EEO Code: N/A
Reports to: Operations Manager
Last Revision Date: September 202

Summary:
Represents a contact between the customer and the bank regarding deposit account issues and debit cards. 

Primary Responsibilities:
• Orders all debit and ATM cards and prints instant issue cards.
• Processes all POS transactions, settlement posting and balancing.
• Resolves customer related debit card issues, including disputes and fraud alerts.
• Maintain debit card customer data base and inventories.
• Answers phones and responds to customer and employee calls on all operations issues.
• Responds to account queries from Social Security Administration and other financial institutions.
• Performs research for customers and subpoenas as requested.
• Performs start of day and end of day, prints notices, statements and reports as needed.
• Other duties as assigned.

Bank Secrecy & Compliance:
• Demonstrate an understanding of the governing regulations that are involved in the banking industry: including but not limited to: Reg E, U.S. Patriot Act and Bank Secrecy Act.
• Understand and comply with bank policies regarding customer/transaction compliance that could involve: money laundering, suspicious activity, structuring, etc.
• Secure proper authorization and identification before releasing information.

Knowledge and Skill Requirements:
• Basic reading, writing and math skills required. This is normally acquired through a high school diploma or equivalent. • 2-3 years previous experience in the banking industry
• Familiarity with bank products including internet banking, bill-pay and mobile banking. • Word processing and internet skills (i.e., Microsoft Word, Excel, and bank related websites)
• Strong communication skills, both written and verbal. 

Working Conditions: 
Working Conditions are normal for an office environment. Job hours rotate on a six week schedule. Normal hours on rotation are 8:00-4:00 M-F (5 weeks), 8:00-5:30 T-F and 8:15-12:00 Saturday (1 week). Employee must have flexible schedule, able to work days off if needed and the ability to be available 24/7. Employee will be required to work overtime if problems arise and daily work needs to be processed and balanced for the end of day.


At the Bank of Old Monroe, employees exemplify our commitment to customer service and are regarded as the most important asset to the Bank.  Our employees strive to develop long-lasting relationships, create customer loyalty, and increase shareholder value.

If these values align with your employment vision, please submit an employment application with your resume via one of the following methods:

  • Deliver to any of our 5 locations
  • Email to Human Resources
  • Mail to:
    Bank of Old Monroe
    C/O Human Resources
    PO Box 188
    Old Monroe, MO 63369

Additional Info

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