To be successful in this role, you should have a friendly and positive attitude, be able to work well under pressure, and have excellent multitasking skills. As a Customer Service/Utility Clerk, you will be responsible for answering phone calls and emails, processing customer payments, handling complaints, and providing support to customers. You will also be required to maintain accurate records of customer interactions and transactions. This job involves dealing with many different types of people, so strong communication and interpersonal skills are essential. You must also be able to handle difficult situations  and provide solutions that satisfy the customer's needs.