Job Overview

Welcome to the Country Financial Robin Ruhmann Agency, where we believe in personal touch and community involvement. Located in the heart of Lake Saint Louis, Missouri, our agency is committed to providing personalized and reliable insurance solutions. As a Insurance Customer Service Representative, you will be crucial in ensuring that our clients have a seamless and satisfying experience. This position is tailor-made for individuals who enjoy face-to-face interactions and value building relationships with clients. You will offer support and expertise, guiding clients through their insurance needs and ensuring they feel valued and understood. If you possess a passion for customer service and insurance, coupled with a positive demeanor, you will thrive in this role. Become a part of a team where your efforts directly contribute to the satisfaction and well-being of our clients. We invite you to join our agency and make a difference in the lives of our valued customers.

Requirements

• Experience in client services or administrative roles (Insurance experience preferred but not required) 
• Communication Skills: Excellent verbal and written communication skills
• Customer Focused: A proven ability to provide superior customer service and meet client needs
• Problem Solver: Strong analytical and problem-solving skills
• Detail-Oriented: Keen attention to detail to ensure accuracy in policy administration
• Interpersonal Skills: Ability to build rapport with clients and maintain positive relationships
• Team Player: Works well in a collaborative environment, supporting team efforts
• Proficiency with Technology: Comfortable using customer service software and other digital tools

Responsibilities