Peoples Bank & Trust Co. has an opening for a FT Customer Relations Specialist at our Troy, MO location.   Please see attached job description for duties and responsibilities.

Week A    Monday – Thurs    8:00 am - 4:00 pm

           Friday             8:00 am - 3:00 pm

Week B    Monday - Wed       8:00 am - 4:00 pm

           Thursday            8:00 am - 2:00 pm

           Friday               8:00 am - 5:00 pm

           Saturday            8:15am - 12:00 noon

You will be required to work until 5pm one day Monday through Thursday once you are training.  Schedules are subject to change depending on the needs of the bank.  

Qualified internal applicants interested in this position should complete the attached Job Transfer Form and return to HR by Wednesday, July 15th, and must have completed one (1) year in their current position to be eligible for transfer.    External applicants should submit a PB&T Application to HR by Friday July 17th.

Note:   after transfer forms are received, they will be reviewed to determine those who meet the qualifications /job requirements, etc.  Not everyone who submits a transfer form will be interviewed.  If you are not contacted for an interview, management has determined to pursue other applicants.

To be considered for this position, please fill out a PB&T Employment application at www.pbtc.net 

SKILLS REQUIRED:   Excellent communication and customer service skills, demonstrated above-average computer skills including Word, Excel, Outlook, basic understanding of banking principles and policies.   Must be able to work in both a team environment as well as an individual with little or no supervision.  Multi-tasking skills are required.  Requires ability to handle multiple projects and priorities in a fast-paced environment.

JOB SUMMARY:  Daily interaction with customers/other locations/vendors concerning questions on ATM/Debit Card Program, Internet Banking and Bookkeeping account questions. Performs a variety of tasks (including manual maintenance) related to ATMs and Internet Banking.  Requires good written, as well as verbal communication skills.   

PRIMARY DUTIES:

1.    Understands Internet Banking software and ATM/Debit Card Programs and effectively explains service to customers.

2.    Assists in installing ATMs, performing manual maintenance, adding, and removing cash, implementing updates, as required.

3.    Approves customer additions/maintenance to existing accounts.

4.    Research problems related to Internet Banking, ATM services, Bookkeeping and perform corrective action to customers’ satisfaction.

5.    Daily processing of ATM/Debit Cards requests such as new cards, issuing pin numbers, activating accounts, researching disputes, etc.

6.    Performs monthly/quarterly maintenance of debit cards and online banking to ensure systems are accurate and up to date.

7.    Checks off-site ATMs daily for maintenance status and takes corrective action.

8.    Balance ATM at Main Bank on daily basis, assists other locations with balancing as needed.

9.    Balance settlement accounts.

10.    Maintain/Checking CD & IRA work from New Accounts, personal and filing.  Research errors and work with branches on error correction.  Research CD/IRA questions for customers and branches.

11.    Balance GL Accounts and understand Overdraft Privilege System.

12.    Perform various accounting tasks as assigned by supervisor.

13.    Performs other duties as assigned.

EDUCATION REQUIREMENTS:  Requires a high school education or equivalent work experience that demonstrates the ability to read, write, interpret, and apply instructions to perform the required activities.   Requires ability to efficiently operate a computer.  

PHYSICAL REQUIREMENTS:  May require occasional heavy lifting, manual dexterity. Valid driver’s license.