Full job description

What You'll Do

• Answer incoming calls and greet customers with a warm, helpful attitude
• Schedule and manage service appointments for our technicians using our scheduling software (FieldRoutes)
• Communicate daily with our team of technicians to coordinate routes and job details
• Follow up with customers on quotes, service confirmations, and reminders
• Handle billing questions, process payments, and update customer account records
• Respond to customer emails and online inquiries in a timely, professional manner
• Assist with maintaining accurate customer files and service history
• Support office operations — ordering supplies, filing, and general administrative tasks
• Help manage the office's calendar and coordinate technician schedules
• Occasionally assist with reviews, follow-up outreach, or other customer touchpoints

What We're Looking For

• A friendly, clear phone voice and genuine care for customer satisfaction
• Strong organizational skills and attention to detail
• Comfortable learning new software/scheduling systems
• Ability to multitask in a fast-paced small office environment
• A team player who takes ownership of their work

Benefits

• Paid time off
• Simple IRA (for full-time employees)
• Friendly, family-oriented work environment

Pay: $16.00 - $18.00 per hour